Shipping policy

  1. Shipping Methods: standard available for shipping.

  2. Shipping Costs: 1.75KD all over Kuwait

  3. Shipping Zones: Kuwait and GCC

  4. Delivery Times: 24 hours for Kuwait, 7 days for GCC

  5. Order Processing Time: 6 hours

  6. Tracking and Confirmation: Explains how customers can track their orders and receive confirmation of shipment.

  7. International Shipping: it takes from 2 to 7 days with DHL or Aramex

  8. Returns and Exchanges: within 14 days you can return or exchange your order without any extra cost

  9. Lost or Damaged Items: Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

  10. Exceptions / non-returnable items: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

  11. Customer Support: Phone number: 22207529 - Email: info@fawaah.com